Sunday, June 13, 2010

When was the last time you gave memorable service?

Last week I needed to find out something quickly and I made several phone calls and received very ordinary service from the strangers I was calling. It wasn’t until the 11th call that I received what I would call memorable service.

On this call the person on the other end of the line, again someone who didn’t know me, treated me with respect, really listened to what my challenge was, and went out of her way to help me solve my challenge. I found it refreshing and thanked her for her kindness and willingness to go the extra mile and for no reward herself. Her response was as memorable as her service. She said: Treating people with dignity, respect, and going the extra mile are part of what makes life worth living.

After the call I reflected and I asked myself - when was the last time you gave memorable service? I was a tad embarrassed because it hit me I had allowed busyness in the past week to stop me from being remarkable in my service to others.

When was the last time you gave memorable service?

Memorable service begins with an intent to be memorable. Not for what we get, rather the joy of giving. Feelings follow intention, thoughts follow feelings, and actions follow thoughts.

I have vowed to keep my intentions, feelings, and thoughts in greater alignment so that next time a stranger or a friend calls me I can be memorable because being so is a part of what makes life worth living. How about you?

Giving memorable services combined with structures and systems that fully support people in bringing their best to their work on a consistent basis, being able to describe your strategy in six words, pursuing enlightened self-interest, turning values into virtues, and compelling stories without spin (see previous posts of June 11th, 9th, 7th, 4th, and 2nd) are six of what I believe are the 8 critical factors for success in modern business.

Be the difference you want to see in the world
Ian
Founder Differencemakers Community
Please download my ebook about the 8 critical factors here.

Please join me in Manchester on July 7th for a one day summit on the 8 critical factors. Details here.

To invite me to conduct such a summit for your organisation please visit here.

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