Sunday, October 17, 2010

Is the customer always right?

Many people I talk to believe the customer is always right and some say the customer is always right even when they are wrong!

I don’t believe the customer is always right and I don’t believe the customer is right even when they are wrong. In fact I don’t even believe in right or wrong.
I simply believe there are many different ways to perceive situations.

I do believe people are first; customers, employees, and everybody else.

I live the philosophy in ethics called enlightened self-interest which is commonly expressed as doing well while doing good.

Zig Ziglar puts it this way:
You can have everything in life you want, if you will just help other people get what they want.

Get really clear about what you stand for. Seek out people who stand for the same things. Simon Sinek calls this Start with Why. And then find out what is the value that people who stand for what you stand for, demand, desire, and feel that they deserve from you. And then provide whatever these things are.

I don’t believe business is more complicated than this. What do you think?

"Everything should be made as simple as possible, but not simpler."
Albert Einstein

Be the difference you want to see in the world
Ian
Founder Differencemakers Community
Catalyst for changing what’s normal for the good of people, our planet, and for profit

Sign-up here for a least one free resource per month and to get your complimentary copy of my ebook Differencemakers - how doing good is great for business.

1 comment:

  1. What do you value most in life. Do you value earthly replica watches sale or do you put more value in the spiritual. Many people put different values to these things. Some people do rolex replica uk mind using their very last cent to buy what they want most. You may be one of those people who will do anything just to own an rolex submariner replica or you may have plenty of money and can afford to buy the best. What is your Achilles heel. What is the one thing that you mind pulling that little bit extra out for. Some people buy the best looking, most well known brands of clothes, others do the same with replica watches or jewelry. Today we will look at some of these rolex replica sale that you go out of your way to find and that you feel just has to be this or that specific make or model.

    ReplyDelete