Tuesday, September 20, 2011

Are you providing what people want or are you trying to provide what you think people need?

The Australian Government is currently and desperately trying to make law what they think people need in immigration, dealing with climate change, gambling, and in a host of other areas. They are failing miserably because they do not listen to what stakeholders actually want.

This news release by the Business Council of Australia demonstrates that the Government may be listening yet clearly they are not understanding, which of course really means they are not listening!

I am staggered by the amount of business owners I meet who try and build a business around what they think people need, rather than providing what people want. The best business to be in today is clearly about providing services/products for customers, rather than trying to find customers for our services/products.

What kind of business are you running? Are you providing what people want or are you trying to provide what you think people need?

You will go broke if your answer is the latter.

The great thing about providing people with what they want and building relationships with our customers over time, is that we can end up providing people with what they need as well.

Be the difference you want to see in the world
Ian
Leader Changing What's Normal Tribe


Sparkenation: a spark that ignites passion that leads to action that changes what's normal

More sparkenations are here.

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