Saturday, October 31, 2015

The one thing Kiwi's and Wallabies have in common

The Rugby World Cup final (4 pm GMT Saturday October 31st) will be the first time New Zealand and Australia, both world champions on two occasions, have met in the deciding game.

As an Aussie my allegiance is obvious. We have never minded being the Underdogs. In fact we thrive on it. The All Blacks, who I have great respect for, will be wary of being the favourites.

For the record I expect New Zealand will win because I think the sentiment around this reportedly being the last game for legendary captain Richie McCaw, will give the All Blacks an edge. I won’t be surprised though if Australia wins for the same reason - the All Blacks may just try (no pun intended) too hard.

Regardless of who wins I have observed something both sides have in common that I think is a key to their greatness as it is with all remarkable teams - the coaches genuinely care for their players as people.

Star player David Pocock says the following here about his Wallabies coach Michael Cheika.
“Playing against his Waratahs teams for the Brumbies for a couple of years, I heard lots of stories. Now, I see a different side to him. He demands a lot but he really cares for the players.”

Humility is something I also notice about Michael Cheika.

The same can be said for All Blacks coach Steve Hansen who says in this interview:

“We want to be humble, grateful men and women for being part of it.”

I suspect both these coaches have accepted the challenge of leadership as expressed by Jim Rohn.

Which one stands true to this challenge, particularly when the game is at it’s hottest may well turn out to be game changer.

Be remarkable.
PS I'm not such a diehard fan that I’ll watch the game live, given 4 pm GMT/London is 2 am my time. I will awake curious to find out not just who won, more importantly who/what were the game-changers?, because in them will be remarkable lessons for leaders.

Thursday, October 22, 2015

I Want My Life Back

I’m sure that you, like me, are already having conversations with family, friends, and colleagues about the Christmas holidays. And it’s not all rosy in the garden.

This is what I’m hearing:

“I can't wait to be with my wife and kids, I’ve hardly seen them this year and I’m in the doghouse.”

“I’ve been flat out like a lizard drinking, and I need to come up for air.”

“If I don’t have a week off soon, I’m gonna go f’ing crazy. The holidays can’t come quick enough. The money’s been great but life’s been a bit sh.t”

In short, people are saying … their success at work is costing them too much.

As a response to this I’m running a special ‘I Want My Life Back Clinic'. 

This complimentary clinic is on a first come first served basis.

Since I know you’re probably under the pump, this will only be for 30 minutes, and it will totally be worth your time.

We’ll identify who or what isn’t supporting you in achieving the business results and life-style you want.

I’ll help you clarify an action to take to reduce your immediate stress to make sure you can enjoy your time off. And give you analysis of the wider issue to take you out of this situation for good.

These clinics will run throughout November (unless by special arrangement).

Our conversation will be 100% confidential and strictly between you and me.

If you want one of these sessions, just email and I'll be in touch.

Best remarkable.

Thursday, October 15, 2015

The #1 Mistake Even Good Trainers Make

The #1 Mistake Even Good Trainers MakeIf you’re a trainer, facilitator or workshop presenter, you might have discovered that your clients now expect more from you than just your training course. The traditional corporate training workshop is still common today, but you’ve got to offer more than just turning up, delivering your material, and walking out. Unfortunately, most trainers are still so focussed on their own material they forget the client’s big picture.

There’s still a place for in-person training courses, but they also have their limitations: Course content becomes out of date quickly, courses are scheduled only when there are enough participants and resources (trainers, budgets, and work schedules), everybody learns the same material regardless of their prior knowledge, and training costs a lot in lost productivity.

There’s one other big problem …

The other big flaw with the traditional corporate training course is that it’s good for developing skills, but not for sharing experience (and the wisdom that comes from experience). The modern workplace still needs skills training, of course – and that’s why they bring you in as a trainer. But it also needs ways for leaders and managers to accelerate the experience cycle of their teams. That generally doesn’t come from training alone, but the things that happen around the training. In fact, some research suggests about 90% of their development will happen outside the traditional training course.

That 90% includes things like mentoring, shadowing, group work, coaching, sponsoring, and other on-the-job experiences. As an external trainer or facilitator, you might not have the chance to be directly involved in these areas (because they are largely internal rather than external). But you should still be aware of them, and make your offerings fit in to them.

Your training course is not the only learning and development the organisation is doing for their people (unless it’s purely a “tick the box” compliance task – and who wants to be doing that sort of training anyway?). It’s just one part of their ongoing development, so you can get more traction if you align it with their broader programs.

For example, here are five other things an organisation or leader might be doing:

  1. Shadowing: Team members “tag along” with more experienced people (such as their manager) on various activities, observing what they do, and having a discussion and debrief afterwards.
  2. Case studies: Teams use case studies to explore typical scenarios they might face in the future.
  3. Online courses: Individual team members enrol in free or paid online courses to learn specific skills (but without having to wait for the organisation to provide the resources to run a training course).
  4. Student as teacher: Somebody attends a training course and then presents what they learn to the rest of the team. This embeds the learning for the first student and shares the knowledge with the rest of the team.
  5. Mentoring: People can get involved in mentoring programs – either a formal program offered by the organisation, or informal mentoring arranged by motivated people.

If an organisation truly believes these things make up 90% of somebody’s learning, it’s probably not surprising they don’t give a high priority to the other 10%. And that includes your training program.

How do you tap into that 90%?

Even if you can’t do some of those activities in the 90%, you can still integrate your programs with them. Often, all it takes is a simple conversation with your client. Ask where your training course fits into the overall learning and development, discuss what you can do together to tailor the training to fit, and plan what further actions the client will take to embed the learning.

For example:

  1. Shadowing: When somebody learns a new skill in a training course, how can they shadow somebody using that skill in the workplace?
  2. Case studies: After people attend a training course, ask them to facilitate a case study for the rest of the team, where they apply the skills they learned to the problem in the case study.
  3. Online learning: After a training course, identify online courses that takes them to the next level. If you have your own online courses, of course you will recommend them; but also research the many other options available now from other providers.
  4. Presentations: After somebody attends a training course, ask them to teach it to the rest of the team.
  5. Mentoring: If participants are also involved in a mentoring program, ask them to follow up with their mentors to share their training experience and ask for advice in applying it.

Don’t assume every participant will want the same thing. Everybody is different, and will want their own way of embedding the learning. If you have a small group, you and the client can design specific follow-up activities for each person.

Some of these follow-up activities won’t get you any extra work directly. But that’s not the point. You demonstrate your awareness of the big picture, build confidence in the client that your training will have a real effect, and position yourself differently from most other trainers and presenters.

Want to know more about accelerating the experience curve in your team?

There's more in the Development chapter of my book "There's An I in Team". This chapter looks at what’s available beyond the traditional corporate training course – including shadowing, case studies, facilitation, mentoring, and online training

If you’re interested in tapping into the power and potential of the people in your team, this book is for you.

Monday, October 12, 2015

"Human beings are not a resource"

I recreated the slide below from Raj Sisodia's TEDx talk.

Is this how you see the world?

A key for me is what Raj says at the 19 minute mark of his talk - "Human beings are not a resource."

Everything we know about change has changed except one thing - how we humans feel. We embrace change when we feel it will make our lives better and resist change when we feel it won't.

The one thing you can begin to do right now that will have the greatest impact on your life and your business is to "unleash human ingenuity."

What will you do next?

Be remarkable.

Friday, October 9, 2015

Give people freedom - one quantum leap at a time

Freedom is what everyone wants.

A key question is How is your business giving people (employees and customers/clients) freedom?

People want to be free from
Perceived unnecessary compliance
Bosses/leaders/managers who want to be in control
Corporations or any Institution seen as out of touch or disrespectful of individual and human rights
Being told what to do

I could make a long list.

Ask your employees and your customers/clients: What would you most love to be free from? 

Act on their answer.

My best advice is to take action one quantum leap at a time.

Be remarkable.

PS Would an online library of short, succinct client stories be valuable to you?

As is the case in the majority of my posts what I'm recommending you do has come from real world experiences with my clients. 

This post for example was inspired by a conversation with a client this week who when I asked him "How's things going?" replied "I feel like I'm in a jail trapped by a million and one things." I then asked the question that I've tried, tested, and proven and asked many, many times whenever it's been appropriate, "What would you most love to be free from?" 

What followed this week was a short conversation that led to my client to deciding on a quantum leap he could take straight away to free himself from his feelings of overwhelm.

I've been contemplating for some time about providing an online resource centre you could access with my compliments whenever you wish that would contain short, succinct stories of simple yet profound solutions to the every day challenges you're facing in your business. If you believe this would be of great value to you please say so with a comment below or if you wish to remain anonymous please email

I'll be taking whatever action responses dictate. Thank You in advance for your help.

Wednesday, October 7, 2015

Non-conformists please step forward

Are you surrounded by people who see the world differently than you do?

Are you embracing this diversity of feeling and thinking?

Despite your differences, and more importantly, because of them, are you all highly skilled at sustaining shared-view?

Be remarkable.

Monday, October 5, 2015

Emulate Hawthorn and immediately improve your business

Two days ago the Hawthorn Football Club won their third successive Australian Football League premiership. This feat has only been achieved 6 times in the history of the AFL.

I'm not a supporter of the club. I do admire them greatly.

Their Play Your Role campaign is one action you can emulate and immediately improve your business.

For a quarter of a century I've been helping my clients to dispense with job descriptions and replace them with role clarity statements. It all began when I met Bill.

Bill's story

I first met Bill in the early nineties. I was in the early days of doing discovery work into how I could best help Bill's organisation. This meant meeting with lots of people in the offices and factory.

I began to notice that each time I exited a conversation Bill was close by leaning on his broom.

Soon curiosity got the better of me and so I made a beeline for Bill. After explaining who I was and what I was doing I asked Bill "So what's your role?" "I thought you'd never ask me." he replied and then said "I'm the Assistant to the Managing Director.

Bill's job was Head Cleaner. His role was of far greater significance.

I invested several hours with Bill and learned everything I needed to know about the organisation. Included in what I learned from Bill were two insights he had previously passed on to the management team that they had failed to act on. When they did take action the bottom-line improved by 4 million dollars!

What have your employees been sharing with you lately that you haven't yet acted on?!

Like the Hawthorn Football Club every person working in your business has a key role. Not just the star players, every human being. If you're focused on a few and not the many you're missing a magic opportunity in your business as I explore here.

When everyone is playing their role you win.

One simple yet profound action

Begin today to have conversations with your employees about their roles.
Over time get rid of job descriptions and replace them with role clarity statements.

Here's some further reading to help you to take action. There's a template for role clarity in the second article.

Your work is not your job.

Dispense with job descriptions and watch your people soar.

Be remarkable.

PS Maybe I can help you to take action.

Call me on +61 418 807 898 to arrange an off-the-record chat.

When we talk I promise to give you one-great idea.

Of course, if we’re a great fit for each other and you’d like to discuss how we could work together going forward, fantastic.

On the other hand, if either of us decides we’re not a great fit, no worries – you’ll still get top value from me that you can use straight away.

(And just so you know, I don’t do ‘hard sell’. That’s not what I believe works for effective change, so it would be against my own integrity for me to even go there.)

So if that all sounds like a great fit for you and your situation, let’s have that off-the-record chat, shall we?

I've been contemplating for some time about providing an online resource centre you could access with my compliments whenever you wish that would contain short, succinct stories (like the one above) of simple yet profound solutions to the every day challenges you're facing in your business.

If you believe this would be of great value to you please say so with a comment below or if you wish to remain anonymous please email

I'll be taking whatever action responses dictate. Thank You in advance for your help.

Thursday, October 1, 2015

The Future of Healthcare - Free Webinar

The Future of HealthcareEvery industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future. In this webinar, I’ll share some of the biggest changes that we’ll see now, soon and in the future.

When: Thursday 15th October, 8-8.30am WA time, 11-11.30am AEDT, 1-1.30pm NZ time

Register Now

This webinar will be recorded, and the recording will be available to everybody who registers.

The Future Proof Webinar Series

This webinar is part of my Future Proof webinar series, which will keep you in touch with our future – what’s ahead, what it means for us, and how to stay ahead of the game.

In each webinar, I’ll cover an important topic about the future – for example, the shift of power to Asia, the changing workplace, healthcare technology, the shift to customer-centric business, big data, and more. This is not just theory; I’ll also give you practical examples and ideas for you to future-proof your organisation, teams, and career.

Here are six compelling reasons to attend the Future Proof webinar series:

  1. You’ll understand how the Internet is affecting your world, which means you can take advantage of the opportunities and avoid the risks and threats.
  2. You’ll be consistently getting updates on what has changed, so you don’t fall behind.
  3. You’ll be learning what most of your competitors are not learning, so you get a competitive edge.
  4. You get the chance to ask me questions live on the webinar, so you get your questions answered. I won’t hold anything back – I’ll answer in as much detail as I can in the time available
  5. You tap into my 15+ years of experience in helping people understand the future, so you’ll learn from real businesses and get practical, relevant ideas.
  6. There’s some really cool stuff happening! So attend the webinar series and I’ll show you what’s on the horizon – for both your personal and professional life.


When you register, you’ll get automatic e-mail reminders before each webinar, so you don’t miss any. You’re registering for the entire series, but there’s no obligation to attend every webinar (of course).

Register here

(On that page, you can also see the webinar time in your own time zone)